Kino S Fine Line Painting

Wilma

We needed the outside of our house painted and wanted Kino to do the job. He said he would email us the contract/bid, but never did. His son took a picture of our email address on his phone, but nothing written ever came through; hence there was a verbal understanding he would start the job. He did show up to our house and started pressure washing and wanted us to pay $1000 as a retainer and for the pressure washing. We had to type out an agreement for this, as he never did provide anything in writing. After he finished pressure washing, he said he would come back the next day with color samples, but never did. We had to text him when he would bring them by and he put us off by saying he would text us when. Weeks went by, we texted and called and did not hear back from him. The prime season for painting outside was drawing to a close. Then one day, 21 days later, 3 weeks !!!!!! his son (not him) showed up with old cans of paint as color samples. We asked the son what happened and the son replied that Kino lost his phone and was not able to get in touch with us!!! Good communication is so vital for business. Because we did not hear from him and time was running out, we had to hurry and find someone else to do the job. Kino only worked to pressure wash the house. Another contractor said the pressure washing job would be $500, so really Kino owes us a refund of $500. To us, Kino was a big talker, making many promises, but failed to deliver for us. W.M. Port Angeles, WA