RANDY VOSS

Clay

Description of Work: "There's no way I can guarantee a repair." Would not return to remedy a bad roof repair. In early 2021, we had a leaky roof. We called Slate Roof's Randy Voss. Randy charged ~$150 to come same-day -- an expediting fee. Since our roof was leaking, we felt we had not choice but to pay it. Randy came quickly, which was appreciated but in addition to the expediting fee, he charged us for a "roof inspection" which he said he had to do before the repairs were attempted. After paying this additional fee, we were surprised by the lack of a veritable inspection report. It was a few hand-written lines about what he had seen in the diagnosis of the leak and a few words about chipped paint or leaf gutters needing cleaning. It was nothing similar to actual roof inspections done with real estate transactions. It was simply him viewing the roof. When I asked where the report was from the "inspection" we had paid him for, he confirmed that all it was were those few lines written down by hand. We then ask him why the roof had leaked. He said he thought it was because of equipment that was overwhelmed during the storm making water seep in through the attachment of the equipment around the roof shingles. He said he cemented or patched the attachment points again and that "it should fix it." I asked if he had tested the leak with water or otherwise knew it was an adequate repair. He said he could not. Fast forward to the first rain of Fall 2021: first big rainfall on 10/24/21 and the leak was back. Water leaking from our ceiling again. This was his reply: "US: I was concerned then that an incomplete job had been done but you assured me what was done was all that was needed. The first rain of the season has come and our roof is again leaking is exact fashion and same location as last year. Can you please arrange an urgent consultation to come back our and fix it again? I questioned last time the thoroughness of the inspection and the fix. This time can we somehow buy your services as more thorough? We are more concerned with quality of the repair so this doesn’t keep happening. The insulation is wet in the crawl space. You may not recall, but you told me that there was a leak where some piece of roof equipment attached to the shingles and you said you repaired it. This time, is there something more you can do? RANDY: As I explained then and will re-explain there’s no way I can guarantee a repair nor do I know anyone else who could guarantee a repair this repair was about 200 repairs ago and you’re the only one that has called back so apparently I’m doing something right even though in your eyes it seems like I do not. US: given the repair was insufficient since it’s leaking now, can you come back and do a more effective repair? The water is leaking non stop. we’d appreciate any help to stop it. RANDY: As I recall I went above and beyond out of my way to come and try to help you and you’ve been nothing but unappreciative, when I repair a roof I do it as if it were my own which is why I have an outstanding reputation. Since you think my repairs are insufficient why would you want me to come back and why would I want to. US: [Our] apologies. when [we] said insufficient [we] just meant that whatever was done didn’t work, because it’s leaking now. might you be able to come and repair given we have water leaking through the ceiling into the living room? as you mentioned, your reputation is outstanding, and we are in need of help. thank you. RANDY: My work ethic is that I try my hardest to please all of my customers and it seems like you’re one that is unpleasable I’m not interested in working with you no matter how much money you would be willing to pay I’m sorry find someone else. Or since you seem to know everything you should fix it yourself US: Who could be pleased with a leak not fixed? Is there someone in your office or a partner that could help? Anyone else at [your company]? We are looking for someone who can come out urgently. Can you help us please?" Randy did not reply to this text, ghosting his former customer and refusing to return to inspect the work he did that did not fix the problem. He then deflected his poor performance, resorting to personal attacks, calling us "unpleasant" and stating that "we seem to know everything". We cannot recommend Slate Roofing for these reasons.